I have not had much of an opportunity over the last couple of years to post messages on this blog. Instead, I have devoted most of my time to completing work-related projects and in writing my second book. I have now finished crafting the book, which is targeted to front-line administrators in healthcare organizations (and to some extent, all first-level managers). The text, 'Continuous Improvement Strategies: How to Manage, Motivate, and Retain Staff,' will be published by CRC Press (Taylor and Francis Group) in late February.
Continuous Improvement Strategies: How to Manage, Motivate, and Retain Staff